Redisplay Messages: Compact | Brief | All | Full Show Messages: All | Without Replies| Author: | 1001bricks  | | Posted: | May 7, 2024 16:06 | | Subject: | Re: What is an incomplete set? | | Viewed: | 43 times | | Topic: | Terms and Policies | |
| In Terms and Policies, SylvainLS writes:
| | In Terms and Policies, Admin_Russell writes:
| | […]
USED: If instructions or box are missing, it is still considered COMPLETE if
these deficiencies are mentioned in the notes. However, for more serious
deficiencies, the listing must be marked as INCOMPLETE, and for very serious
deficiencies, it must be listed as a custom item.
|
Well, I guess the problem is in the definition of “serious” and “very serious.”
And saying “it’s on a case by case basis” won’t help those who genuinely want
to know how to list their sets without risking infringing.
(OTOH, rhetorical “what if” will still pop up anyway.)
|
I would propose a more precise definition?
To be considered Complete:
* Box and eventual Instructions may be missing if clearly described in the Lot.
If not, to be considered Incomplete:
* Box and Instructions may be missing if clearly described in the Lot.
* All eventual Inventoried Minifigures and Gears should be present.
* All eventual sticker Sheets should be present.
* Other missing parts or items should represent a relatively minor value eg.
less than 10% of the total Average Price Guide Value of this parted out Set --
at the date of the lot upload/update.
If not, it should be listed as Custom Item.
|
 |
| Author: | ExplodingFruit | | Posted: | May 7, 2024 16:04 | | Subject: | Re: Sellers can complain and get you penalised? | | Viewed: | 58 times | | Topic: | Buying | |
| In Buying, Brickman4you writes:
| | In Buying, JONELSEA writes:
| | Hi, I'm new to Bricklink, my frist order turned out to be a NSS whatever
thst is. I have uet to get my money back. Now, I've just received a compliant
from a seller for not proceeding with an order which they changed after saying
in am email theyd honour an invoice they sent to me for less then they were asking.
No, now thank you Bricklink. Not cool. I wish to make a complaint to Bricklink
for these experiences.These rules and obligstions are not clear enough for first
time users of bricklink.
|
Most of your purchases seem to be from overseas, and it looks like you are in
Utah. Are you using EASYBUY or are you clicking on a wanted list and selecting
BUY ALL? There are thousands of great stores here in the US.
|
Personally, I don't know why anyone would order from overseas. Too risky.
I'll say it again-There are thousands of great stores here in the US. Including
mine!!!
|
|
| Author: | UTLF | | Posted: | May 7, 2024 15:29 | | Subject: | Re: NPB | | Viewed: | 33 times | | Topic: | General | |
| NPBs stay permanently for both buying/selling, I have some from 2021 still in
my "orders received"
I think that's how the strikes are enforced, if the order disappears the
strike doesn't exist; I may be wrong though
|
|
| Author: | Tracyd | | Posted: | May 7, 2024 15:27 | | Subject: | Re: Sellers can complain and get you penalised? | | Viewed: | 47 times | | Topic: | Buying | |
| In Buying, Familybuild writes:
| | Hi there.
This concerns a NPB , complaint i believe instead of NSS.
By the looks of it and the understanding of what you wrote;
The seller added picking and postal , and after that you did not pay the invoice.
For future overseas and or any purchases where instant checkout is unavailable;
Use a request quote option
Instead of the Invoice.
You could try to be nice, and request a cancel when the invoice is done and you
dislike the outcome..
But request quote is without the obligation.
Have a good one.
|
This is a problem; excessive postage is a legitimate reason to cancel an order
and should never result in feedback for either party as a transaction didn't
happen. And for postage costs there shouldn't be an option of an NPB. Holding
a buyer hostage because the shipping cost is beyond what they expected is not
a good way to do business. Most people don't understand how to ask for a
quote, many things are not intuitive here.
|
|
| Author: | Cob | | Posted: | May 7, 2024 15:20 | | Subject: | Re: NPB | | Viewed: | 33 times | | Topic: | General | |
| In General, JerryMonroe writes:
| | How do I remove an NPB from my sales page?
|
The order will auto disappear after about xx months. I believe NPB take longer
than the standard 6 months and take 12 months.
|
| Author: | JerryMonroe | | Posted: | May 7, 2024 15:18 | | Subject: | NPB | | Viewed: | 140 times | | Topic: | General | |
| | How do I remove an NPB from my sales page? |
|
| Author: | yorbrick | | Posted: | May 7, 2024 15:08 | | Subject: | Re: What is an incomplete set? | | Viewed: | 39 times | | Topic: | Terms and Policies | |
| | | USED: If instructions or box are missing, it is still considered COMPLETE if
these deficiencies are mentioned in the notes. However, for more serious
deficiencies, the listing must be marked as INCOMPLETE, and for very serious
deficiencies, it must be listed as a custom item.
|
Will this page
https://www.bricklink.com/help.asp?helpID=102
be updated to reflect this new wording?
Currently it still indicates (for used incomplete sets)...
Every item for sale on BrickLink has a Condition which is assigned by the
seller.
:
Incomplete - Set is missing items. Description should state what exactly is missing.
As the seller assigns the condition, do they get to choose what the difference
between serious and very serious is?
Personally, I think rules should be precise so if an item is removed then it
is clear as to why.
So something along the lines of ...
USED: If instructions and/or box are missing, it is still considered COMPLETE
if this is mentioned in the notes. If any of the parts, including stickers, necessary
to build the main model and any supplementary models are missing then the listing
must be marked as incomplete. However, it must be listed as a custom item and
not an incomplete set if any of the following is true:
- It is missing more than 10% of the parts (or whatever is decided how much
can be missing)
- It is missing any of the essence of the set, including missing any of the
figures of an IP set, name tiles in architecture and similar sets, printed parts
unique to the set, etc.
Alternatively, it might be better to just remove the ability to list an incomplete
set. So if anything is missing and the set does not meet the definition of complete
(whether used complete or new complete) then it must be listed as a custom lot.
That way, there is no subjectivity when it comes to items being removed. And
probably less work for the helpdesk or whoever removes items reported.
|
|
| Author: | popsicle | | Posted: | May 7, 2024 14:55 | | Subject: | Re: Sellers can complain and get you penalised? | | Viewed: | 68 times | | Topic: | Buying | |
| In Buying, JONELSEA writes:
| | Hi, I'm new to Bricklink, my frist order turned out to be a NSS whatever
thst is. I have uet to get my money back. Now, I've just received a compliant
from a seller for not proceeding with an order which they changed after saying
in am email theyd honour an invoice they sent to me for less then they were asking.
No, now thank you Bricklink. Not cool. I wish to make a complaint to Bricklink
for these experiences.These rules and obligstions are not clear enough for first
time users of bricklink.
|
It's a bit confusing trying to corroborate your words here with feedbacks
left and received. It seems there's a NSS as well as a NPB filing involved?
Anyway, looking at both feedbacks left (plus reply) and your posted concern here...
It seems you're crossing each other in the night, so-to-speak. The "asking
price" was not increased, the invoice total increase due to postage and packaging
charges which is fairly commonplace here. On the other hand the seller apparently
doesn't have these added charges spelled-out within their terms.
Neither fully wrong nor right, and both perhaps too quick with punitive moves.
Remove feedbacks and open comms, would be my advise to you and your vendor. There's
always time and opportunity to reinstate negative feedback and punitive filings.
-popsicle
|
|
| Author: | Admin_Russell | | Posted: | May 7, 2024 14:52 | | Subject: | Re: What is an incomplete set? | | Viewed: | 64 times | | Topic: | Terms and Policies | |
| In Terms and Policies, SylvainLS writes:
| | In Terms and Policies, Admin_Russell writes:
| | […]
USED: If instructions or box are missing, it is still considered COMPLETE if
these deficiencies are mentioned in the notes. However, for more serious
deficiencies, the listing must be marked as INCOMPLETE, and for very serious
deficiencies, it must be listed as a custom item.
|
Well, I guess the problem is in the definition of “serious” and “very serious.”
And saying “it’s on a case by case basis” won’t help those who genuinely want
to know how to list their sets without risking infringing.
(OTOH, rhetorical “what if” will still pop up anyway.)
| | NEW: If instructions or box are missing, it is INCOMPLETE at best. It may not
even be able to be listed as INCOMPLETE if the essence of the set is missing
(all the minifigures in an IP set) or if only a small portion of the whole is
present (i.e. a single minifigure or a part).
|
Wasn’t there a tolerance for new, not yet catalogued, minifigures, when only
the set entry exists (so, without an inventory yet)?
|
Yes, there was. But frankly, they should have always been listed in the Custom
section. People still use the Custom section extensively when trying to list
things early, so we know this is a viable option.
|
|
| Author: | Familybuild | | Posted: | May 7, 2024 14:52 | | Subject: | Re: Sellers can complain and get you penalised? | | Viewed: | 44 times | | Topic: | Buying | |
| Hi there.
This concerns a NPB , complaint i believe instead of NSS.
By the looks of it and the understanding of what you wrote;
The seller added picking and postal , and after that you did not pay the invoice.
For future overseas and or any purchases where instant checkout is unavailable;
Use a request quote option
Instead of the Invoice.
You could try to be nice, and request a cancel when the invoice is done and you
dislike the outcome..
But request quote is without the obligation.
Have a good one.
|
|
| Author: | Swatson217 | | Posted: | May 7, 2024 14:49 | | Subject: | Re: What is an incomplete set? | | Viewed: | 36 times | | Topic: | Terms and Policies | |
| This whole thing is super confusing for sellers trying to do what is asked of
us. Parameters need to be clear, which they are not.
In Terms and Policies, Admin_Russell writes:
| | In Terms and Policies, yorbrick writes:
| | | | The newsletter does not mention a change either in the policy or the enforcement
of the policy. Nothing has changed in that regard.
As a ball-park figure, if a listing has less than 80% of the complete set contents,
it shouldn't be listed as incomplete. Another rule of thumb - everything
essential to the character of the set must be present, so for example, the signature
printed tile in Architecture sets must be included to list the set as INcomplete.
The newsletter was highlighting the most common problem with incomplete listings,
of which most are in USED condition. New items have different rules. Sets missing
instructions or boxes do not need to be listed as incomplete if these deficiencies
are mentioned in the notes - for USED items. Items listed as NEW must contain
the original packaging and instructions.
|
What is meant by this statement from the newsletter? Our Item Condition
policy only allows
certain parts of a set to be missing, such as instructions or original packaging,
to qualify it as Incomplete.
|
USED: If instructions or box are missing, it is still considered COMPLETE if
these deficiencies are mentioned in the notes. However, for more serious
deficiencies, the listing must be marked as INCOMPLETE, and for very serious
deficiencies, it must be listed as a custom item.
NEW: If instructions or box are missing, it is INCOMPLETE at best. It may not
even be able to be listed as INCOMPLETE if the essence of the set is missing
(all the minifigures in an IP set) or if only a small portion of the whole is
present (i.e. a single minifigure or a part).
|
|
|
| Author: | SylvainLS | | Posted: | May 7, 2024 14:42 | | Subject: | Re: What is an incomplete set? | | Viewed: | 44 times | | Topic: | Terms and Policies | |
| In Terms and Policies, Admin_Russell writes:
| | […]
USED: If instructions or box are missing, it is still considered COMPLETE if
these deficiencies are mentioned in the notes. However, for more serious
deficiencies, the listing must be marked as INCOMPLETE, and for very serious
deficiencies, it must be listed as a custom item.
|
Well, I guess the problem is in the definition of “serious” and “very serious.”
And saying “it’s on a case by case basis” won’t help those who genuinely want
to know how to list their sets without risking infringing.
(OTOH, rhetorical “what if” will still pop up anyway.)
| | NEW: If instructions or box are missing, it is INCOMPLETE at best. It may not
even be able to be listed as INCOMPLETE if the essence of the set is missing
(all the minifigures in an IP set) or if only a small portion of the whole is
present (i.e. a single minifigure or a part).
|
Wasn’t there a tolerance for new, not yet catalogued, minifigures, when only
the set entry exists (so, without an inventory yet)?
|
|
| Author: | Admin_Russell | | Posted: | May 7, 2024 14:30 | | Subject: | Re: What is an incomplete set? | | Viewed: | 75 times | | Topic: | Terms and Policies | |
| In Terms and Policies, yorbrick writes:
| | | | The newsletter does not mention a change either in the policy or the enforcement
of the policy. Nothing has changed in that regard.
As a ball-park figure, if a listing has less than 80% of the complete set contents,
it shouldn't be listed as incomplete. Another rule of thumb - everything
essential to the character of the set must be present, so for example, the signature
printed tile in Architecture sets must be included to list the set as INcomplete.
The newsletter was highlighting the most common problem with incomplete listings,
of which most are in USED condition. New items have different rules. Sets missing
instructions or boxes do not need to be listed as incomplete if these deficiencies
are mentioned in the notes - for USED items. Items listed as NEW must contain
the original packaging and instructions.
|
What is meant by this statement from the newsletter? Our Item Condition
policy only allows
certain parts of a set to be missing, such as instructions or original packaging,
to qualify it as Incomplete.
|
USED: If instructions or box are missing, it is still considered COMPLETE if
these deficiencies are mentioned in the notes. However, for more serious
deficiencies, the listing must be marked as INCOMPLETE, and for very serious
deficiencies, it must be listed as a custom item.
NEW: If instructions or box are missing, it is INCOMPLETE at best. It may not
even be able to be listed as INCOMPLETE if the essence of the set is missing
(all the minifigures in an IP set) or if only a small portion of the whole is
present (i.e. a single minifigure or a part).
|
|
| Author: | LegendaryConch | | Posted: | May 7, 2024 14:27 | | Subject: | Re: Unjustified refund scam | | Viewed: | 63 times | | Topic: | Problem Order | |
| In Problem Order, rankster writes:
| | Member SCHIRALDI from Italy is playing a trick with honest sellers!
It was already a red flag when he messaged me about the cheapest shipping option
while every info is available in my terms and during checkout too but I messaged
him all details about shipping. He also wrote in Italian but why would I limit
my buyers by the languages they speak? Well, I should have stoplisted him before
he placed an order...
Buyer claimed that 6 parts out of 120 were missing from his order. You won't
believe but these parts were the most expensive ones in the order, worth a total
of €2,44 while the whole order was €14,77. So it was already a bit strange and
I wondered if I would have missed a whole lot and I added only 4 instead of 8
of another? Hell no!
The bad feeling continued since I always double check my orders before I pack
and ship them so I rechecked my inventory and all the remaining quantities were
correct so none of the parts were missing from his order, that's 100% sure.
I also contacted one of the sellers he dealt with (positive feedback left to
the buyer) since I know the seller from a FB group of BL sellers and he confirmed
that this buyer played the same trick with him. Same method, claiming a few parts
missing from the order while they aren't, hoping to get a refund so basicly
getting a few parts for free.
Better stoplist this buyer, he would probably do the same trick with you when
ordering, you will likely refund him since it's just a few parts and a few
euros and don't want extra headache or negative feedback but he will never
stop unless someone stops him.
|
Honestly that is just insane… being an incredible cheapskate and trying to scam
the seller for a few bucks back is unreal. I would definitely stoplist him.
|
|
| Author: | yorbrick | | Posted: | May 7, 2024 13:48 | | Subject: | Re: Unjustified refund scam | | Viewed: | 56 times | | Topic: | Problem Order | |
| In Problem Order, rankster writes:
| | Update: after I offered him refund once he sends me back the order at his own
cost as per my return policy and I explained it to him again that my remaining
inventory is accurate which means he received all the parts he replied me the
following (translated from Italian):
"If you are sure of what you say, I take note and will keep it in mind...
I buy a lot from Brickilink... you will definitely be excluded from my favorite
sellers..."
Well, it seems I was right, it was just a cheap trick to get back a few euros
while the order was correct.
|
Stoplist them anyway.
|
|
| Author: | CanadaFirst | | Posted: | May 7, 2024 13:40 | | Subject: | Le Sommet de la Brique / The Brick Summit | | Viewed: | 63 times | | Topic: | Announce | |
| English bellow
Bonjour à tous!
Nous sommes fiers d’annoncer que nous organisons une exposition les 14-15 septembre
2024 (mise en place le 13) au Palais des Congrès de Montréal. Nous sommes encore
à la recherche d’exposants qui voudrait se joindre à nous (nous avons déjà 43
kiosques de réservés). Si vous êtes intéressé, veuillez nous envoyer un message
sur Bricklink pour plus de détails (à noter qu’il n’y a pas de frais d’inscription
pour les exposants).
Sylvain Tremblay
Canada First Bricks
Hi everyone!
We are proud to announce that we are organizing an exhibit on September 14-15
2024 (setup day September 13) at Le Palais des Congrès de Montréal. We are still
accepting registration for exhibitors (we already have 43 booths reserved) if
you are interested please send me a message on Bricklink for more
details (note that it is free to register as an exhibitor).
Sylvain Tremblay
Canada First Bricks
|
|
| Author: | tonnic | | Posted: | May 7, 2024 13:24 | | Subject: | Re: Malicious code/ Scam | | Viewed: | 42 times | | Topic: | Problem | |
| In Problem, ShipBrick writes:
| | Just to let you know I think their is some sort scam. I got emails from
From:support@brickliinks.com
Notice the double ii's.
|
Thanks for your forumpost but my advice would be: always read the forum, you
would have known it much earlier and the forum can help all of us in these matters.
|
| Author: | Nubs_Select | | Posted: | May 7, 2024 12:43 | | Subject: | Re: Malicious code/ Scam | | Viewed: | 53 times | | Topic: | Problem | |
| In Problem, PlanetEarthToys writes:
| | In Problem, ShipBrick writes:
| | Just to let you know I think their is some sort scam. I got emails from
From:support@brickliinks.com
Notice the double ii's.
|
A.I. has taken over Youtube as well.. everything is now 'curated' to
what the 'robot' thinks you want to see..
|
Are they why if you search up “.” On YouTube then you get creepy results?
|
| Author: | Nubs_Select | | Posted: | May 7, 2024 12:26 | | Subject: | Re: Bricklink Program | | Viewed: | 42 times | | Topic: | General | |
| | Try contacting lego customer service |
|
| Author: | Brickman4you | | Posted: | May 7, 2024 12:25 | | Subject: | Re: Sellers can complain and get you penalised? | | Viewed: | 64 times | | Topic: | Buying | |
| In Buying, JONELSEA writes:
| | Hi, I'm new to Bricklink, my frist order turned out to be a NSS whatever
thst is. I have uet to get my money back. Now, I've just received a compliant
from a seller for not proceeding with an order which they changed after saying
in am email theyd honour an invoice they sent to me for less then they were asking.
No, now thank you Bricklink. Not cool. I wish to make a complaint to Bricklink
for these experiences.These rules and obligstions are not clear enough for first
time users of bricklink.
|
Most of your purchases seem to be from overseas, and it looks like you are in
Utah. Are you using EASYBUY or are you clicking on a wanted list and selecting
BUY ALL? There are thousands of great stores here in the US.
|
|
| Author: | Nubs_Select | | Posted: | May 7, 2024 12:24 | | Subject: | Re: Debugging shipping rules | | Viewed: | 19 times | | Topic: | Selling | |
| | | Is there any way to debug these kind of things? Like making a fake order in my
shop?
|
You can create a second account for testing purposes
|
| Author: | rankster | | Posted: | May 7, 2024 11:45 | | Subject: | Re: Unjustified refund scam | | Viewed: | 64 times | | Topic: | Problem Order | |
| Update: after I offered him refund once he sends me back the order at his own
cost as per my return policy and I explained it to him again that my remaining
inventory is accurate which means he received all the parts he replied me the
following (translated from Italian):
"If you are sure of what you say, I take note and will keep it in mind...
I buy a lot from Brickilink... you will definitely be excluded from my favorite
sellers..."
Well, it seems I was right, it was just a cheap trick to get back a few euros
while the order was correct.
|
|
| Author: | PlanetEarthToys | | Posted: | May 7, 2024 11:36 | | Subject: | Re: Malicious code/ Scam | | Viewed: | 51 times | | Topic: | Problem | |
| In Problem, ShipBrick writes:
| | Just to let you know I think their is some sort scam. I got emails from
From:support@brickliinks.com
Notice the double ii's.
|
A.I. has taken over Youtube as well.. everything is now 'curated' to
what the 'robot' thinks you want to see..
it's everywhere..
the 'robots' have begun the invasion & are corrupting everything...
if you start noticing 'coincidences' at every turn on the internet, you
know why now..
|
|
| Author: | PlanetEarthToys | | Posted: | May 7, 2024 11:33 | | Subject: | Re: Sellers can complain and get you penalised? | | Viewed: | 57 times | | Topic: | Buying | |
| In Buying, JONELSEA writes:
| | Hi, I'm new to Bricklink, my frist order turned out to be a NSS whatever
thst is. I have uet to get my money back. Now, I've just received a compliant
from a seller for not proceeding with an order which they changed after saying
in am email theyd honour an invoice they sent to me for less then they were asking.
No, now thank you Bricklink. Not cool. I wish to make a complaint to Bricklink
for these experiences.These rules and obligstions are not clear enough for first
time users of bricklink.
|
ignore the hate replies, focus on the members who are actually trying to help
you.
if you do not want to interact or see posts from 'problem members' .
scroll down to the bottom of the page, click on 'Report a Problem, then you
will see a highlighted 'Stop List' option in the paragraph... click on
it
enter users name & put them on your stop list.
this will prevent them from buying from you, & you won't see their replies
that are only intended to demoralize & degrade you.
|
|
| Author: | ShipBrick | | Posted: | May 7, 2024 11:32 | | Subject: | Malicious code/ Scam | | Viewed: | 183 times | | Topic: | Problem | |
| Just to let you know I think their is some sort scam. I got emails from
From:support@brickliinks.com
Notice the double ii's.
|
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|
